Rental Cancellation Policy
RENTAL CANCELLATION POLICY
DO YOU CHARGE FOR CANCELLED RENTAL RESERVATIONS?
First Stop Board Barn has a simple 24-hour cancellation policy! You may cancel any time before your scheduled pickup or delivery time at no charge if cancelled more than 24-hours in advance. The only reason we believe you will cancel is if there is an emergency or you are having travel issues. Cancellations made within 24-hours will owe a 50% cancellation fee or you can choose to receive 100% store credit towards a future rental reservation.
Questions or concerns? Get in touch rentals@firststopboardbarn.com or 802-422-9050
WILL YOU REFUND ME FOR A RENTAL THAT IS RETURNED EARLY?
We can offer a partial store credit towards a future rental reservation. If you're not sure how many days you'll be renting it's better to book for the shorter amount and extend your rental than to return early.
WHAT DOES YOUR DAMAGE WAIVER COVER?
Our optional Damage Waiver covers the renter from damage incurred while using the equipment. It does NOT cover abuse, theft, or loss. You are responsible for your rental equipment and equipment that has been abused, stolen, or lost will be charged the full replacement value. Replacement value can vary greatly so it's best to take good care of your equipment and lock it up whenever you're not using it.
*Please note: Abuse is considered damage beyond repair.